Frequently Asked Questions (FAQ)

Welcome to Abezam! Here are answers to some common questions to help you shop with confidence.

1. How do I place an order?

Simply browse our products, add your favorite items to the cart, and proceed to checkout. Fill in your details and confirm your order.

2. What payment methods do you accept?

We currently offer Cash on Delivery (COD) across the UAE. You can pay in cash when your order is delivered.

3. How long does delivery take?

Orders are usually delivered within 2–5 business days after confirmation.

4. Do you deliver all over the UAE?

Yes, we deliver to most cities and مناطق across the UAE.

5. Will I receive an order confirmation?

Yes, our team may contact you via phone or WhatsApp to confirm your order before shipping.

6. Can I cancel my order?

Yes, you can cancel your order before it is shipped by contacting our support team.

7. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect item, please contact us within 24–48 hours with photo or video proof. We will arrange a replacement if eligible.

8. Do you offer refunds?

We mainly offer replacement for defective or incorrect items. Refunds may be provided in special cases after verification.

9. What happens if I am not available during delivery?

The courier will محاولة to contact you. If delivery fails, your order may be canceled.

10. Can I open the package before payment?

In most cases, packages cannot be opened before payment as per courier policy.

11. How can I contact you?

You can contact us via our website, WhatsApp, or support channels anytime.

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We’re here to make your shopping experience easy and enjoyable. Thank you for choosing Abezam!