FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship to customers across the United States.

2. How long does shipping take?

  • Standard Shipping: 17–25 Business Days (Free)

  • Express Shipping: 7–15 Business Days ($6.99)

Orders are processed within 1–3 business days before shipment.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email.

You can track your order anytime here:

https://abezam.com/apps/track123

4. What payment methods do you accept?

We accept:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • UnionPay

  • Maestro

  • Discover

  • Diners Club

  • Apple Pay

  • Google Pay

5. What is your return policy?

We offer a 30-day return policy for eligible items. Products must be unused, in their original condition, and returned in the original packaging.

Please visit our Return & Refund Policy page for complete details.

6. What should I do if my item arrives damaged?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and photos of the product.

7. Can I cancel my order?

Yes. Orders may be canceled within 12 hours of purchase or before they are processed for shipment.

8. How can I contact customer support?

You can contact us anytime using the information below:

Email: support@abezam.com

Phone: +1 (929) 888-9343

9. Is my payment information secure?

Yes. All payments are processed securely through trusted payment providers using SSL encryption. Abezam does not store your payment information.

10. Why choose Abezam?

At Abezam, we are committed to offering high-quality pet products, secure shopping, reliable shipping, responsive customer support, and a hassle-free shopping experience for every customer.