FAQs
❓ Frequently Asked Questions (FAQ)
1. How long does shipping take?
Answer: Orders are typically processed within 1–3 business days. Shipping within the USA usually takes 5–10 business days, depending on location and carrier.
2. Do you offer returns or refunds?
Answer: Yes! We have a 7-day return policy for unused, unopened items in their original packaging. Refunds are processed to the original payment method within 5–10 business days after we receive and inspect the item.
3. How can I track my order?
Answer: Once your order is shipped, you will receive an email with tracking information so you can monitor your package until it arrives.
4. Are your products safe for pets?
Answer: Absolutely! All our products are made from non-toxic, pet-safe materials and are designed to ensure the safety and happiness of your pets.
5. What if I receive a damaged or incorrect item?
Answer: Please contact us within 48 hours of receiving the item with photos. We will replace or refund the product at no additional cost.
6. How can I contact customer support?
Answer: You can reach us via:
📧 Email: abezam420@gmail.com
📞 Phone: +1 701-997-6696
📍 Address: 2525 Santa Catalina Dr Apt 204, Costa Mesa, CA 92626, USA
7. Do you ship internationally?
Answer: Currently, we only ship within the USA. International shipping may be available in the future