Refund policy
Refund Policy
Thank you for shopping with Abezam!
Customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help with a simple and transparent refund and return process.
Return Eligibility
You may request a return or refund if:
You received a damaged or defective item
You received the wrong product
The item is significantly different from its description
To qualify for a return:
Your request must be submitted within 7 days of receiving the item
The product must be unused and in its original condition whenever applicable
Proof of issue may be required, including photos or videos
Return Shipping
Customers are generally responsible for return shipping costs
If the issue was caused by our mistake (wrong or defective item), we may cover return shipping costs or provide a replacement
Return Address:
Abezam
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States
Refund Process
Once your request is reviewed and approved:
We will inspect and verify the issue
Refunds are typically processed within 5–10 business days
Approved refunds will be sent to your original payment method
Please note that your bank or payment provider may require additional time to process the refund.
Non-Returnable Items
The following items are not eligible for return or refund:
Products damaged through misuse or improper handling
Final sale or clearance items
Customized or special-order products
International Orders
As we work with global suppliers and fulfillment partners, international returns and shipping times may vary depending on your location.
We aim to resolve all issues fairly and efficiently.
Refund Approval Conditions
Refunds or replacements may require:
Verification of the issue
Confirmation with our supplier or fulfillment partner
Clear photo or video evidence
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Abezam
Email: abezam420@gmail.com
Phone: +1 (424) 777-1270
Address: 8375 Sultana Ave Unit 2, Fontana, CA 92335, United States
We appreciate your trust in Abezam and are committed to providing quality pet products and excellent customer support.