Return & Refund Policy

Last Updated: July 20, 2026

At Abezam, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all accessories, manuals, and original contents.

• Be accompanied by proof of purchase or your order number.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by improper use.

• Products damaged after delivery.

• Items marked as Final Sale or Clearance.

• Gift cards (if applicable).

How to Start a Return

To request a return, please contact our customer support before sending any item back.

Email: support@abezam.com

Phone: +1 (929) 888-9343

Return Address:

Abezam

662 Lexington Ave

New York, NY 10022

United States

Please do not return products without receiving return instructions from our support team.

Return Shipping

• If the return is due to a defective, damaged, or incorrect item, Abezam will cover the return shipping cost.

• If the return is for any other reason, the customer is responsible for the return shipping cost.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item so we can resolve the issue as quickly as possible.

Order Cancellation

Orders may be canceled within 12 hours of purchase or before they have been processed for shipment. Once an order has been shipped, it can no longer be canceled.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Abezam

Email: support@abezam.com

Phone: +1 (929) 888-9343

Address:

662 Lexington Ave

New York, NY 10022

United States